Getting started
You will be asked to generate a quick code when you open a Kanda application in your headset.
This quick code you will need to enter into the Kanda dashboard. When logged in to your account, click ‘input code,’ You will be redirected to enter the 9-digit code from—your headset.
For more information, please click here.
You can find the Kanda VTP dashboard here: https://app.kanda.dk/
The dashboard can be accessed by either a smartphone or a computer.
If you don’t have an account yet, please sign up.
When you turn on your headset, it will ask to set up a boundary. Follow these steps to get set up correctly.
For more information, click here
Basics
Augmented reality adds digital layers and elements to the real world around you. Virtual reality, meanwhile, creates an entirely digital environment that differs from your own, a more closed environment compared to AR.
You can look at our different subscription options and prices here.
Our app can be found directly at the meta store: https://www.meta.com/en-gb/experiences/8379356875422926/
In VR, there are different ways to move around.
- Teleportation – you move instantly
- Walking – simulated walking movement
At Kanda, we utilize teleportation to minimize the risk of motion sickness
If you already use Kanda’s Virtual Training Platform, you can use this guide
To enter virtual environments, the most common device is a virtual reality headset. These devices are lightweight devices that you place over your eyes, combined with handheld controllers
You can find more info about getting the proper hardware here
Virtual reality is a simulated environment designed within a computer. You enter a virtual reality, where you can act out motions as normal in the ‘real world,’ as these will be replicated by a digitized version of yourself in the artificial reality.
A virtual reality environment could be identical to the real world or not. It all depends upon the wishes of the users. All surroundings will be rendered in three dimensions, however, and all items encountered in virtual reality must be of a proportionate size to their real-life counterparts.
Troubleshooting
We discovered that there might be a bug when trying to log in with your smartphone and the “Safari” browser.
If the URL is typed manually, you might experience an authentication problem.
To solve this, please make sure that “https://” is added before app.kanda.dk.
- At startup: Hold the power and volume down button, use the volume buttons to select Factory Reset, and press the power button to confirm.
Note: This will erase all data on your headset, so back up important information to your account.
Solution:
- Check the volume on the headset using the volume buttons on the side.
- Ensure nothing is plugged into the 3.5mm audio jack that could be overriding the sound.
- Clean the headphone ports and ensure they are dust-free.
- Try using different headphones if the internal speakers are not working.
- Reboot the headset or perform a factory reset if the issue persists.
- Charge the headset for at least 30 minutes, then attempt to power it on by holding the power button for 10 seconds.
- Try a different charging cable and adapter if the current one doesn’t seem to be working.
- Perform a hard reset: Hold the power button and the volume down button together for 10-15 seconds until the boot menu appears. Use the volume buttons to navigate to Power Off and press the power button to confirm.
- If this fails, try a factory reset as mentioned above.
App or Game Not Launching
- Solution:
- Reboot the headset and try launching the app again.
- Uninstall and reinstall the app:
- Go to Library, find the app, click the three dots, and select Uninstall.
- Ensure the app is updated by checking the Updates tab in your Library.
Headset Freezes or Crashes
- Solution:
- Hold the power button for 10 seconds to force a restart.
- Make sure the headset has enough free storage space. Delete unused apps to free up space.
- Perform a factory reset if the problem persists (only as a last resort):
- Hold the power and volume down buttons to access the boot menu, then select Factory Reset.
Wi-Fi Not Connecting
- Solution:
- Restart your router and ensure the Wi-Fi network is working on other devices.
- Forget the network in Settings > Wi-Fi, then reconnect by entering the password again.
- Ensure you are connecting to a 2.4 GHz or 5 GHz network—sometimes 5 GHz works better for VR.
- Make sure your router isn’t using MAC address filtering, which could block your device.
Controller Not Tracking or Disconnecting
- Solution:
- Replace the batteries in the controllers with fresh ones.
- Ensure there are no obstructions between the headset and the controllers.
- Unpair and re-pair the controllers:
- Go to Settings > Device > Controllers and click Forget. Pair the controllers again by holding the Menu button on the left controller and the Oculus button on the right controller for a few seconds.
- Restart both the headset and controllers.
Controller Buttons Not Working
- Solution:
- Reboot the headset by holding the power button for 10 seconds.
- Remove the batteries from the controllers, wait for 30 seconds, then reinsert them.
- Ensure the firmware is updated by connecting your headset to Wi-Fi and checking for updates.
Blank or Flickering Screen
- Solution:
- Ensure the headset is charged. If not, charge it for at least 30 minutes and retry.
- Perform a restart: Hold the power button down for 10 seconds.
- Check if the proximity sensor (above the lenses) is clean and unobstructed. Dust or dirt can cause the screen to turn off if it detects no face.
Blurry Display
- Solution:
- Adjust the IPD (Interpupillary Distance) using the slider or buttons on the bottom of the headset.
- Ensure the headset is sitting properly on your head and the lenses are clean.
- Use a microfiber cloth to clean the lenses.
- Calibrate the position in Settings > Device to match your vision.
A1: To unmute your Meta Quest headset, press the Oculus button on your right Touch controller to open the universal menu. Look for the microphone icon or the settings option. If the microphone icon is crossed out, click it to unmute. If using settings, navigate to the Audio or Sound settings, and toggle the microphone option to unmute.
Q2: Can I unmute my Meta Quest using voice commands?
A2: As of the last update, Meta Quest does not support unmuting the microphone through voice commands. You’ll need to manually unmute via the universal menu or settings.
Q3: Is there a shortcut to quickly mute or unmute the Meta Quest?
A3: There isn’t a dedicated hardware shortcut (like a button) exclusively for muting or unmuting. You need to access the universal menu or settings as described above.
Q4: Why can’t I unmute my Meta Quest headset?
A4: If you’re unable to unmute your headset, check the following:
1. Software Glitches: Restart your headset to resolve any temporary software issues.
2. Parental Controls: Ensure that parental controls are not restricting microphone access.
3. App Permissions: Some apps require you to grant microphone access. Check the app’s settings or permissions.
4. Firmware Update: Make sure your headset’s firmware is up to date, as updates can fix bugs related to audio features.
Q5: How do I know if my Meta Quest is muted or unmuted?
A5: When in the universal menu or within an app, look for the microphone icon. If the icon is crossed out, your microphone is muted. If the icon is not crossed out, your microphone is active and unmuted.
Q6: Can I adjust the microphone sensitivity on my Meta Quest?
A6: Direct adjustments to microphone sensitivity are not available through the Meta Quest settings. However, some apps and games may offer in-app settings to adjust how the microphone picks up your voice.
Q7: What should I do if my microphone stops working after unmuting?
If your microphone stops working after unmuting:
1. Restart Your Headset: This can resolve many temporary issues.
2. Check the Connection: If you’re using an external headset or microphone, ensure it’s properly connected.
3. Test with Different Apps: Some apps may have specific issues. Test the microphone with different apps to rule out app-specific problems.
4. Contact Support: If the issue persists, contact Meta support or Kanda directly for further assistance.
Q1 What are app permissions on Meta Quest?
A1: App permissions on the Meta Quest are settings that allow apps to access specific types of data or hardware on the device, such as the microphone, cameras, or location data. These permissions are in place to protect user privacy and ensure that apps only have access to the necessary information they need to function.
Q2 How do I give an app permissions on my Meta Quest?
A2: To give an app permissions on your Meta Quest, follow these steps:
- Put on your Meta Quest headset and navigate to your library.
- Find and select the app you want to manage permissions for.
- Hover the app and click the three dots in the right corner.
- Look for the option called “Permissions”
- Toggle the permissions you wish to grant to the app, such as microphone access, camera access, etc.
NB: The Kanda needs permission for everything
Q3 What happens if I deny the Kanda app a certain permission?
A3: If you deny a certain permission, the Kanda app will not work correctly. For example, if you deny microphone access, you will not be able to communicate with other users via voice chat.
Q1: Why would I need to clear the boundary cache on my Meta Quest headset?
A1: Clearing the boundary cache can resolve issues related to tracking, guardian system errors, or problems with recognizing your play area. It’s a useful troubleshooting step if you experience any glitches in the virtual boundaries while using your Meta Quest headset.
Q2: How do I clear the boundary cache on my Meta Quest headset?
A2: Follow these steps:
1. Turn on your Meta Quest headset.
2. Navigate to the Home menu (You can do this by pressing the Oculus button on your right controller).
3. Go to “Settings.”
4. Select “Physical Space.”
5. Click on “Clear”
6. Confirm the action.
7. Recreate your play area. (Follow the on-screen instructions to redraw your guardian boundaries).
Q3: Will clearing the boundary cache delete my guardian settings or saved play area?
A3: Yes, clearing the boundary cache will reset your guardian settings. You’ll need to recreate your play area after performing this action.
Q4: What if I’m still experiencing issues after clearing the boundary cache?
A4: If problems persist, you may want to try the following:
– Restart your headset: Turn off your Meta Quest headset and then turn it back on.
– Update firmware: Ensure that your headset’s firmware and Oculus software are up to date.
– Check for obstructions: Make sure there are no obstacles or reflective surfaces interfering with the tracking sensors.
– Reinstall Oculus app: If issues persist, consider uninstalling and reinstalling the Oculus app on your connected device.
Q5: How often should I clear the boundary cache?
A5: There’s generally no need to clear the boundary cache regularly. It’s a troubleshooting step reserved for specific issues. If you’re not encountering any problems with your guardian system, there’s no need to perform this action routinely.
Q6: Does clearing the boundary cache affect my Kanda app?
A6: No, clearing the boundary cache specifically resets guardian settings and doesn’t impact your installed Kanda app.
Please reach out to our Customer Success team if you still have problems.
Hardware
Yes. But as with all display devices, we recommend taking breaks to relax your eyes.
Yes, you can, but it is not advised. We recommend that users move by teleporting in the simulation.
Yes and No. It is possible, but we do not in any way recommend using VR headsets outside. The cameras on the headset need optimal lighting to operate. Direct sunlight can mess with the cameras and, at worst, damage the screen and lenses inside the headset.
You should use the headset inside for the best result.
The question of whether a VR headset is waterproof is one that arises from the intersection of technological curiosity and practical concerns. As of now, most VR headsets are not designed to be waterproof. However, the degree to which they can withstand exposure to water varies greatly depending on the specific model and its design.
It’s essential to understand the construction and functionality of VR headsets to assess their waterproof capabilities accurately. Typically, a VR headset consists of several components, including a display screen, lenses, sensors, and intricate electronic circuitry. These components are housed within a casing that aims to provide comfort, support, and protection to the user.
While many VR headsets feature some level of moisture resistance due to their enclosure, they are not explicitly designed for immersion in water. Most consumer-grade VR headsets prioritize factors like comfort, visual clarity, and ease of use over water resistance. This means that exposing them to water, whether through accidental spills or intentional submersion, can lead to damage and malfunction.
However, it’s worth noting that some VR headsets may offer a degree of water resistance as a secondary feature. For instance, certain models may have coatings or seals that provide limited protection against moisture ingress. These features can offer some peace of mind in scenarios where minor splashes or perspiration might occur during use.
Nevertheless, users should exercise caution and avoid exposing their VR headsets to water whenever possible. Even if a headset boasts some level of water resistance, prolonged exposure to moisture can still compromise its functionality and durability over time. Additionally, attempting to waterproof a non-waterproof VR headset through DIY methods such as applying sealants or coatings can potentially void warranties and cause unintended damage.
In conclusion, while some VR headsets may offer limited resistance to water, they are not inherently waterproof and should be treated with care to avoid damage. Users should prioritize proper handling and storage practices to safeguard their devices and prolong their lifespan. When considering VR experiences in water-rich environments, exploring dedicated waterproof VR solutions is advisable for optimal performance and peace of mind.
Some users may experience some discomfort, but for most users, motion sickness can be prevented or minimized.
We design all experiences to minimize discomfort and provide our customers with the best experience possible.
Kanda develops primarily for the Meta Quest 2, Meta Quest 3 and the Meta Quest Pro VR headset.
However, some applications also support tablet, pc, and smartphone use.
The Virtual Training Platform
As of now, it is not possible. It is in the roadmap to make your avatar more customizable.
Yes! It is possible to create multi-user simulations. This incentivizes trainees and other users to learn, practice, and interact in the same environment at the same time — from numerous places worldwide.
Currently, our platform can support up to 20 people in a room a one time.
It is possible to create multiple rooms if more than 20 people need to undergo training at one time.
Please keep in mind that the GWO standards require no more than 6-8 participants at one time, depending on the specific course standards.
The Kanda virtual training platform enables companies to create complex, real-time, collaborative training simulations on multiple devices.
These simulations incorporate hundreds of steps, thousands of interactive 3D models, and millions of configurations to replicate real-world scenarios’ complexity effectively.
Find more information about our Kanda VTP and the features here: https://www.kanda.dk/platform
Security
We store data with Microsoft Azure in the European region.
For Training Providers
Watch or re-watch our GWO List User from November 5th 2024
A collection of all tasks in the GWO Service Lift User module.
- PPE
- Carabiners
- Lift assembly
- Gate safety
- Visual inspection
- Fall arrestor inspection
- Traction hoist inspection
1. PPE
2. Carabiners
3. Lift assembly
4. Gate safety
5. Visual inspection
6. Fall arrestor inspection
7. Traction hoist inspection
A collection of all tasks in the GWO slinger signaller module.
- PPE
- Theory room
- Equipment room
- Signal room (hand signals)
- Signal room (hand signals – game mode)
- Signal room (radio signals)
- Vessel – Water tank exercise
- Vessel – Pipe section exercise
1. PPE
2. Theory room
3. Equipment room
4. Signal room (hand signals)
5. Signal room (hand signals – game mode)
6. Signal room (radio signals)
7. Vessel – Water tank exercise
8. Vessel – Pipe section exercise
A collection of all tasks in the GWO Basic Technical Training Electrical module.
- Electrical Diagram
- Cabinet measurement
- PT 100 sensor
- Lock out tag out
- Gearbox turbine inspection
- Direct drive turbine inspection
Electrical Diagram
Cabinet measurement
PT 100 sensor
Lock out tag out
Gearbox turbine inspection
Direct drive turbine inspection
What system is in place to verify the identity of participants and assess their learning individually?
Identifying the participants will need to be done either at the physical site before training or via video if training is done remotely. There is still no viable way to do this accurately, but we are exploring various means of doing this based on their interaction.
Regarding individual learning, it is done by Instructors based on their assessment of the participants’ results. The analytics module we are developing focuses on supporting the Instructors in making this evaluation.
When participants use the VR system remotely, what measures are taken to ensure their safety during the training sessions?
We have made a Risk assessment for remote training that is part of the assessment from DNV.
How does the VR solution ensure a high level of realism in simulating wind turbine environments?
We draw on more than 7 years of experience collaborating with OEMs such as SGRE and GE, where we are the primary supplier of turbine-specific VR digital training.
We have developed more than 5 full turbine simulators with them, where each turbine simulator covers weeks of technical training and comprises more than 6,000 individual components and more than 7.000.000 interactions.
In addition to this, we also bring in instructors from our customers to give feedback and validate training and modules before we release the course for general availability.
If the VR solution involves recording participants, how is their consent obtained?
We follow GDPR guidelines and are currently not recording the users’ interactions. When we start recording users, they will be prompted with clear details of what we track, why we track it, and how long it is stored.
You can see what data we store and how we handle it here: https://www.kanda.dk/legal
Does the VR system have the capability to track and assess whether participants have achieved their learning objectives? How is this assessment conducted?
We are currently developing our analytics module, and it will be an ongoing effort over the next few years to expand the tracking and representation of this data to help the instructor evaluate it.
What specific procedures are in place for the use of VR technology in training? How do these procedures address the limitations of VR and enhance learning opportunities?
We have created an extensive lesson plan for each course detailing where VR can be used, and where Traditional or Physical training should be used.
This lesson plan is based on our experience and can be used in its entirety or modified by you to the extent you wish. We also advise you through the Train the Trainer procedure on how best to integrate and compensate for the limitations of VR while getting the most out of the new learning opportunities.
Given that skills and abilities require real-work situation simulations, how does the VR environment replicate the motor functions, spatial understanding, and tactile elements necessary for wind turbine operations?
Our top priority is not to take digital training beyond what it can handle safely and thus endanger people. One way of doing this is by working with class societies and getting feedback from GWO and our customers throughout the course development. To ensure we do what VR is great at and do not go beyond its capabilities.
VR is great at teaching procedures, so we focus on that.
For every individual course, we make sure to point out where you will need physical equipment to assist with the virtual training.
How does the VR simulator facilitate the teaching and assessment of knowledge-based learning objectives? Can it support interactive elements like quizzes
We believe that the best way to learn is to practice the procedure as close to the real thing as possible. So, instead of Quizzes, we have created tasks for people to do in the environment.
We see that this approach is much better at helping students learn and remember knowledge than going through quizzes.
Plus, in our environment, you have the option to make errors, break things, and do wrong. Statistically, learning by failing leaves a deeper mark on students.
You can do this with the VTP dashboard. This is the management system of all the courses, participants, and organizations. Just sign up and start exploring: https://app.kanda.dk/
We offer our GWO standard courses to Training Providers, OEM’s and suppliers in the renewable energy sector on a flexible subscription model. It’s highly affordable and easy to scale according to the demand.
Just contact our sales team and we will get you the licenses you need.
GWO / WINDA
WINDA ID is your personal ID for all GWO certifications. It gives you, your Manager, people who need to be informed that you hold valid GWO certifications.
For more information please visit the official WINDA site: https://winda.globalwindsafety.org/about/
WINDA is the Wind Turbine Industry Database.
After passing a GWO training, your record will be uploaded to the WINDA database.
At this moment, you, your company, the company that hires you, etc., can search on your personal WINDA ID and find the valid GWO certifications you hold.
DNV has assessed the Lift User course, and they find that the learning objectives can be achieved by using our platform.
In detail, this means that a training provider can deliver a certificate using our platform following a separate audit of the entire course by a GWO-approved certification Body.
You can see the full assessment below:
Pricing
Find a training provider and get certified
If you want to get certified by completion of the course, you will need to team up with a Training Provider and go through the course with a qualified instructor.
What do you get?
This gives you full access to the selected course for one person for one month and includes an instructor and a WINDA certificate at completion.
How to get started?
We collaborate with certified GWO Training Providers. The training provider will provide qualified instructors for the digital GWO training and make sure, that you will get the Winda certificate.
Find the full list of training providers here:
Subscribe to the license
You can choose only to subscribe to the license. This could be relevant if you already have your WINDA certificate and want to train and keep your competencies up to date.
Our pricing models can be found directly here: https://www.kanda.dk/pricing
What do you get?
This gives you full access to the selected course for one person for an entire year. But does not include an instructor and will not give you a WINDA certificate at completion.
How to get started
Please create your account on our dashboard at https://app.kanda.dk/, and you are ready to start.
Safety
To get the best experience with VR, there are only a few things to consider before and during the training. Make sure to follow these guidelines and you are ready to go!
HEADSET RUNNING OUT OF POWER
This risk is primarily related to the training outcome if you do not fully charge the headset before starting the training session.
How to prevent this
Ensure to have the battery charged before the training. The best way to remember this is to put your headset back in the charger right after use
TRIPPING OVER OBJECTS
There is a risk of tripping over objects when we immerse in VR. Therefore, you must check if the “play area” is clear before the training.
How to prevent this
Ensure that you are aware of your surroundings before the training. Look at your surroundings and remove any objects in your way.
MAKING A SUFFICIENT BOUNDARY
There is a risk of walking into walls and other surroundings when we immerse in VR. Therefore, you must ensure that the “play area” is big enough before the training.
How to prevent this
Ensure that you have at least a 1,5 x 1,5 meters play area.
MOTION SICKNESS
There is a risk that the user will get motion sick when using VR as a training tool. This is normal in the beginning and usually it will get better over time.
How to prevent this
Ensure everything is clear inside VR and the headset isn’t too tight. Take breaks throughout the session.
