FAQs Archive

Q: How are updates (software/firmware) managed and is there regular maintenance/serving for the VR equipment?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] All updates, maintenance and support to your instructor are included in the license fee. We will run automatic updates every month and will inform you in more detail during the Train the Trainer. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What do we need to prepare in advance for users to access and use the system for our programme?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] We have a two-day Train the Trainer program to get you familiar with our platform and offerings for the Wind Energy courses. This will be the first step for you! [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Are there additional costs for adding users or content after subscription is activated?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Yes, you can add additional ‘Pay per headset’ annual licenses at €450 at any time. You can upload additional content (videos, images, documents) to enrich the standard VR content through our Document viewer. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How many users and admins can we grant access to?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] If you subscribe to 10 ‘Pay per Headset’ licenses, then you can have groups of 10 persons active at any time throughout the subscription period of 12 months. You can set up the roles (Admin, Instructor and User) at your account. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: GWO Lift User Live Update

Watch or re-watch our GWO List User from November 5th 2024

Q: Resetting the floor level in VR

Learn how to reset the floor level if the player is too high or low.

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